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Welcome to Powercom Technical Support At Powercom, we support our customers every step of the way. Whether you're just thinking about buying, looking for technical help, or have questions about your account, we have teams of experts standing by to help. Terms and Conditions The Information provided by this website is subject to change without notice. While every effort has been made to ensure accuracy, NZ Powercom Limited will not be liable for any inaccuracies in the information contained herein. Web links are provided for your convenience. Click this line if you have a computer problem
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Frequently asked computer questions Please read the following disclaimer, and then proceed below. Powercom accepts no liability resulting from any delay, or for any loss or damage caused by or arising from non-availability of the information contained in this page, or error or omission in, or unsuitability of the information contained below. Qn 1 : Is damage from lightning covered under warranty? Qn 2 : Should the computer run continuously? Qn 3 : What sort of maintenance should I carry out so that the computer will run smoothly?
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Please read the following disclaimer, and then proceed below. Powercom accepts no liability resulting from any delay, or for any loss or damage caused by or arising from non-availability of the information contained in this page, or error or omission in, or unsuitability of the information contained below. Brother fax Technical support & Frequently asked questions Brother New Zealand Help Desk is available during normal office hours and can be contacted by: Phone: 0900 552152 calls
cost $1.99 per minute (incl GST) SHARP Fax frequently asked questions & Answers
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Technical support contacts for miscellaneous machines HP Printers (service:
0800 471 4322)
Mustek Scanners (end-user support: 0800 77-88-00)
Philips Monitors (service: 0800 657 447) Viewsonic Monitors (service: 0800 00 88 22)
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The Computer System supplied by NZ Powercom Limited is warranted in New Zealand for three years labour and one-year parts from the date of purchase. If during this period the equipment fails to operate correctly due to a defect in Materials or manufacture, the defective part or parts will be repaired or replaced, at Powercom’s option, free of charges for parts one year or labour three years, provided the purchaser returns the defective unit with proof of purchase to NZ Powercom Ltd or a Powercom Authorized Service Center adequately packaged insured and freight prepaid. Additional components and peripheral devices are warranted for the period of the Original manufacturers warranty. NZ Powercom warranties do not cover software support, software setups, restoration of software in the event of hardware failure, or incompatibility issues related to hardware or Software installed after the original sale of the equipment. THIS WARRANTY BECOMES INVALID UNDER THE FOLLOWING CONDITIONS: Acts of omission by the purchaser arising from improper installation, misuse, neglect, or the equipment has not be operated in accordance with the standard computer guidelines or damaged through fire, flood, lightning or accident.When the equipment has been modified, repaired, tampered or otherwise interfered with by a person other than an NZ Powercom authorized service representative. When the equipment has been subject to an improper temperature, environment, or faulty or fluctuating mains power supply. When the authorized labels of NZ Powercom Ltd or any other manufacturers are removed or tampered. When the full payment of the supply & Installation has not been settled. NZ Powercom’s liability shall not exceed the price of the Individual unit whose defect is the basis of any claim. In no event shall NZ Powercom Limited be liable for any loss of profits, loss of use of facilities, equipment or software or damages arising whatsoever, either directly or indirectly, incidentally or consequentially or persons or property no action for breach of this warranty against NZ Powercom Ltd shall be commenced more than 1 year after the accrual of the cause of the action. |
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(Qn 1 : Is damage from lightning covered under warranty?) No. If your computer is covered by your home insurance, they will typically pay for the cost of repair. You can send it to Powercom for service and to submit a claim for the cost of repairing the computer. Go to Frequently Asked Questions
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(Qn 2 : Should the computer run continuously?) The following information may help you decide whether to leave your computer on or turn it off when you are finished. With today's Power Management technology, Advanced Power Management or Advanced Configuration and Power Interface (ACPI), the computer sets itself into a low power usage mode after a user-specified amount of time when the computer is left on. The computer is in a sleep or stand-by mode and uses less power. The computer can be brought out of this state quickly and is ready to be used with a touch of a button, a mouse movement, or a simple keystroke. There are times, though, when it is better to turn off the computer, such as when the computer will not be used for long lengths of time or during inclement weather. It is also a good idea to unplug the power cord and the telephone cord to the modem during inclement weather. But if you are stepping away from the computer to refill the coffee mug, answer the doorbell, or take a short break, it is better to leave the computer on and let it go to sleep
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Answer 3 : (Qn 3 : What sort of maintenance should I carry out so that the computer will run smoothly?) Does your computer not
perform like it once did? Do you get error messages for no apparent reason?
Do you have problems installing new applications? Read through this brief
Windows maintenance guide for some tips and tricks that'll preserve and
improve the quality of your computer. Imagine all the information on your hard drive is that of the information within a library. To find information within a book in this library, you would start at the card catalog. If the card catalog and books on the shelves are properly organized, you'll have no trouble finding what information you are looking for. If the card catalog and books on the shelves are not properly organized, it will take much more time to find what information you are looking for, if not make your search an impossible quest. It is completely normal for your computer to mis-arrange (mix-up) or improperly store (damage) the information within its hard drive. Due to this normal occurrence, the Scandisk and Defrag (short for Disk Defragmenter) utilities are built-in to Windows to keep everything well organized and properly stored. On a regular basis, once a month or so, running the Scandisk utility can find problems (if any) with the way information is stored on the hard drive(s). This is a good form of preventive maintenance that will identify potential problems and fix them, before such problems become worse and cause other greater problems.On your screen, locate and click the Start button. From the Start menu, point to Programs, then Accessories, then System Tools, then click Scandisk, to open the Scandisk utility.You will be presented with a few options in the Scandisk window. Be sure the C: drive is selected, at the top, Standard is selected as the type of test, and the Automatically Fix Errors box is checked before clicking Start. If you knowingly store and
run applications on another drive, you could also use Scandisk to check that
drive for problems (although most typically it's only necessary to run
Scandisk on the C: drive). Running Scandisk on other drives is recommended
from time to time, but the C: drive is most often the one that benefits the
greatest.Although a thorough scan
would seem more helpful than standard one, most problems and potential
issues are remedied by the standard scan. The thorough scan takes much
longer to complete than the standard one and if it is necessary, Defrag will
indicate it. |
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Answer 4 : (Qn 4 : Does installation of any other hardware & software void the warranty? Would the company get involved in installing any 3rd party software & hardware?) Installing 3rd Party hardware and applications shouldn't void your warranty, other than if any damage to the PC is done by a direct result of said hardware or software. However, there are thousands of products available for your computer, and each of these have unique requirements for installation and use. Unfortunately, Powercom technicians can't possibly have access to all of the information necessary to support all of these devices. The manufacturer or vendor of these products is usually the best place to turn when you need help with a 3rd party product |